Frequently Asked Questions
When is the cut-off time for next-day delivery?
New York / New Jersey: Orders must be placed by 3:45 PM EST to qualify for next-day delivery.
Connecticut: All Connecticut orders require 2 business days processing time and must be placed by 11:45 AM. For example, for a Tuesday delivery, your order must be placed by 11:45 AM the previous Friday.
What are your delivery days?
New York / New Jersey: Deliveries are available Tuesday through Friday. During holiday seasons, Monday deliveries may also be available.
Connecticut: Deliveries are available Tuesday through Friday. All orders require 2 business days processing time and must be placed by 11:45 AM according to the following schedule:
- Tuesday Delivery - Order by 11:45 AM Friday (previous week)
- Wednesday Delivery - Order by 11:45 AM Monday
- Thursday Delivery - Order by 11:45 AM Tuesday
- Friday Delivery - Order by 11:45 AM Wednesday
Please note: Orders placed after the cutoff time will be scheduled for the next available delivery day.
What delivery window should I expect?
New York / New Jersey: Customers must provide a 6-hour delivery window to accommodate our routing schedule.
What are the minimum order requirements?
New York / New Jersey Metro Area: $300 minimum for free delivery
Upstate New York/Connecticut: $500 minimum for free delivery
What types of products do you offer?
We provide an extensive selection including:
- Sparkling Wines (Champagne, Prosecco)
- Sangria
- Red Wines
- White Wines
- Spirits and Liquors
- Brandies
- Whiskey
- Armagnac
Where do your products come from?
Our portfolio includes wines and spirits from:
- France
- Serbia
- Argentina
- California
- Chile
- Italy
- Spain
Do you offer variety in bottle sizes and styles?
Absolutely! We pride ourselves on offering:
- Multiple bottle sizes
- Diverse design aesthetics
- Various price points
- Selections to match different customer preferences
What happens if I refuse a delivery?
A delivery charge of $7 per case will be applied.
Backhaul to warehouse: $7 per case (minimum fee $35 up to 5 cases)
Additional $2 per case restocking fee
Are there any exceptions to the delivery refusal fee?
Fees will be waived only in two circumstances:
Product breakage by the driver
Error made by our sales representative
What if my store is closed during normal business hours?
A delivery refusal fee will be charged if the store is closed during standard operating hours.
How do I place an order?
Contact our sales team directly to discuss your specific needs and place an order. If you are an approved vendor, you can place an order on our website.
Do you accommodate custom or mixed orders?
Yes! We can create tailored selections to meet your specific inventory requirements.
I want to pay my bill online.
Pay online with two convenient options!
Choose between our secure BillPay Portal (for invoices) or a quick eCheck Payment (for custom or open payments).
What payment terms apply to my account?
Orders are processed according to your account terms:
- Net Terms: If your account is approved for net terms, your invoice will be issued under your standard payment terms.
- COD Accounts: If you are on a state-designated COD list, payment is due upon delivery.
If you're unsure which applies to your account, please contact your sales representative or our accounting team before submitting your order.
Need additional assistance?
For specific inquiries, please contact our sales team:
Phone: 516-322-0663
Email: info@lavilleimports.com
All policies subject to change. Please confirm current terms with a La Ville Imports representative.